Privacy Policy
Effective Date: March 25, 2026
Solterra Hardscape ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at get.solterrahardscape.com (the "Site").
1. Information We Collect
Information You Provide Directly
When you submit a form on our Site, we collect the following information:
- Full name
- Phone number
- Email address
- Service interest
- Project description (if provided)
Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the Site
- Referring URL and exit pages
- Approximate geographic location (city/region level)
Tracking Technologies
We use Google Analytics, Google Tag Manager, and Meta Pixel to understand how visitors interact with our Site and to measure the effectiveness of our advertising campaigns. These services may use cookies, pixels, and similar technologies to collect and process data.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate request and contact you about your project
- Send you a confirmation SMS or email after form submission
- Improve our Site and marketing efforts
- Measure the performance of our advertising campaigns on Google Ads and Meta Ads
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers: We use trusted third-party providers for website hosting, database management, SMS notifications, analytics, and advertising to operate our Site and services.
- Legal compliance: We may disclose information if required by law, regulation, or legal process.
4. Cookies and Tracking
Our Site uses cookies and similar tracking technologies. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on the Site.
For more information on how Google uses data, visit Google's Privacy & Terms. For Meta's data practices, visit Meta's Privacy Policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead information is retained for the duration of our business relationship and for a reasonable period afterward for follow-up and record-keeping purposes.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, contact us at (602) 374-0736.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at: